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Purchasing and unlocking
I changed my e-mail address; how can I unlock my product?
Our order database still has your original purchase information. So to unlock your product, you can use your order number and your original e-mail address (the one with which you originally purchased the product) and you'll be fine; the database will recognize you with that address.
If you would like us to modify our records so you can purchase under your new address, you are welcome to send us a private message by visiting,
http://www.tenebril.com/kb/directquestion.php
Please include your old AND new addresses, and the product you purchased. We will be happy to accommodate you.
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