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Support Knowledge Base SpyCatcher 5.0/5.1

SpyCatcher 5.0/5.1 - Troubleshooting

  1. How do I stop/disable SpyCatcher and continue to use the rest of GhostSurf Platinum?
    Disable the Protector Service and delete SpyCatcher from Startup: 1. Disable PROTECTOR service as follows: Start ---> Control Panel ---> Administrative Tools ---> Services Select the Protector service, right click and then STOP. Next right click again on Protector and select...
  2. How do I know if SpyCatcher is running?
    The component of SpyCatcher that monitors your system for spyware runs as a service under Windows. It is automatically started when you boot up your computer and does not stop until you shutdown the computer. The reporting component of SpyCatcher is started once you log onto your computer and it...
  3. How do I stop the prompts for automatic updates?
    The best way to stop the updates is to accept them. These updates provide SpyCatcher with critical technology to stop the latest and most dangerous threats. If you do not want to accept the updates, you can enable/disable SpyCatcher's automatic update checking by selecting the About tab and...
  4. How do I uninstall SpyCatcher?
    To perform a normal uninstall of SpyCatcher, use the Add/Remove Programs option in the Windows Control Panel which you can find at Start > Control Panel. In version 5.1 you can uninstall by selecting Start > All Programs > SpyCatcher > Uninstall SpyCatcher 5.1. If you need to uninstall...
  5. Unable to install program from the CD.
    Please try the following steps to install the program. 1. Click on Start button and click on My Computer in the menu. 2. Right-click on your CD drive and click Explore 3. This will open a window showing the contents of the CD 4. If you find a file called setup.exe then double-click it....
  6. My computer locks up when I try to reboot or log in.
    In certain circumstances there may be an incompatability between SpyCatcher and some software that is installed on your computer, which could prevent your computer from starting up correctly. If this is occurs then you will need to boot your computer in Safe Mode and uninstall SpyCatcher (See...
  7. How to I know the SpyCatcher version I am using is the latest release?
    Go to the About tab and you will find the release number listed in the Application Information box. To check if you are using the most current version, which we always recommend, click on the Check for Updates button. If you select the box Check Automatically for Updates then SpyCatcher will...