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Support Knowledge Base

- Spycatcher

  1. If I run SpyCatcher, do I need anti-virus and firewall protection?
    Yes. SpyCatcher is designed to complement your AV and firewall, detecting and removing the threats that they are not able to stop.
  2. SpyCatcher freezes while loading signatures. What do I do?
    If SpyCatcher (or the SpyCatcher component of GhostSurf Platinum) freezes while loading signatures, please write to our tech support team, techsupport@tenebril.com and let them know. They will provide a fix or give you a new build. In your e-mail, please include as much of the following...
  3. GhostSurf seems to be dialing to Internet.
    GhostSurf requires an active internet connection to download signatures for detecting spywares or other malicious files. However, it may still work even though you do not have an active Internet connection. To resolve the issue, do the following. 1) Open Internet Explorer. 2) Click on...
  4. Why do other applications find so many more cookies than we do?
    Tracking cookies are not detected by default. You can change this during the initial setup wizard, or by going to the Cookie Manager under Tools in the program.
  5. What are the system requirements for SpyCatcher?
    Windows NT/2000/XP, Pentium 350 MHz or better, 64 MB of RAM, 16 MB Hard Drive, Internet connection (for updates).
  6. How do I stop the prompts for automatic updates?
    The best way to stop the updates is to accept them. These updates provide SpyCatcher with critical technology to stop the latest and most dangerous threats. If you do not want to accept the updates, you can change your notification preferences by running the Configuration Wizard. This wizard...
  7. What are "Suspicious files" ? Do I disable them?
    The files categorized as "Suspicious files" are not necessarily spy wares. They are suspected files which are detected because of suspicious activity like transmitting some data online without your knowledge. Technically, these files are detected based on signatures. If the signature of the file...
  8. How do I disable suspicious files?
    The SpyCatcher component of GhostSurf 2006 Platinum employs an advanced technology not used by other anti-spyware vendor to identify known spyware files, mutations of advanced spyware and new spyware that has yet to be signatured. We do this by monitoring the behavior of a product and the...
  9. Why does Rootkit Revealer identify SpyCatcher-related files?
    We use technology that is also used by rootkits, but we use it for good purposes. As part of fortifying the software from attack, SpyCatcher uses this technology to protect certain files from being disabled. As you know, fortification of the actual security application is an important component...