- I don't want to upgrade online. Is there another way I can buy?
You can upgrade to the full version of SpyCatcher or to GhostSurf Platinum by visiting Best Buy, CompUSA, or any other retailer where software is sold.
- Should I uninstall the old version to upgrade to a new/paid version?
To upgrade from a version of SpyCatcher Express prior to 5.1 to the latest paid version of SpyCatcher you will first have to uninstall your current SpyCatcher Express and then install the new SpyCatcher version.
If you wish to upgrade from a version of SpyCatcher Express prior to 5.1 to the...
- I own an older Tenebril product and installed SpyCatcher Express, and now it is telling me that my subscription will expire in 15 days. What do I do?
This is a known issue for some configurations, and we are working to fix it.
In the interim, reinstalling the older product should resolve it. You can do this from the retail disk (if applicable) or by visiting http://www.tenebril.com/downloads/archives.php
- I own an older Tenebril product and installed SpyCatcher Express, and now it is telling me that I need to re-enter my order number. What do I do?
This is a known issue for some configurations, and we are working to fix it.
In the interim, please reenter your order number. Doing so once should resolve the problem. If you can't find your order number, you can get it from: http://www.tenebril.com/support/orderfinder.php
- What are the system requirements for SpyCatcher Express?
Windows 2000 (SP4) / XP (SP2 or higher) / Vista (SP1 or higher), Pentium 350 MHz or better, 256 MB of RAM, 80 MB Hard Drive, Internet Explorer 6.0 or higher.
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