- How do I stop the prompts for automatic updates?
The best way to stop the updates is to accept them. These updates provide SpyCatcher with critical technology to stop the latest and most dangerous threats.
If you do not want to accept the updates, you can change your notification preferences by running the Configuration Wizard. This wizard...
- After I disabled some spyware, I get funny messages when I restart my computer. What's this?
This can happen if you're using SpyCatcher's Reinstall Shield and a particularly aggressive piece of spyware is trying to reinstall itself when your computer starts. Reinstall Shield is preventing the reinstall from happening but the aggressive spyware still tries to execute the "dummy" files...
- Why does loading signatures take so long?
Every time the Spycatcher application is launched, it loads 36 different signature databases so that it can identify many different types of malicious software. These 36 databases held, at the time SpyCatcher was first released, 79,257 signatures, and this number is growing rapidly. To load this...
- I cannot update SpyCatcher, what should I do?
Please check for your Internet connection before you attempt to update SpyCatcher's signatures. It is necessary to have an Internet connection active before you update SpyCatcher. You will receive messages only if your Internet Connection is not active.
However, if you have your Internet...
- What are "Suspicious files" ? Do I disable them?
In addition to finding known spyware, SpyCatcher also scans your system for "suspicious files", which may show signs of a new or unknown threat. To deem a file suspicious, SpyCatcher uses criteria that are very common to spyware, but cannot conclusively judge a file to be spyware. Instead of...
- How do I uninstall SpyCatcher?
You can uninstall SpyCatcher by choosing the "Uninstall SpyCatcher" item in the "SpyCatcher" Program Group in the Windows Start Menu, or by using the "Add/Remove Programs" functionality in the Window Control Panel.
- SpyCatcher freezes while loading signatures. What do I do?
If SpyCatcher (or the SpyCatcher component of GhostSurf Platinum) freezes while loading signatures, please write to our tech support team, techsupport@tenebril.com and let them know. They will provide a fix or give you a new build. In your e-mail, please include as much of the following...
- What are "Suspicious files" ? Do I disable them?
The files categorized as "Suspicious files" are not necessarily spy wares. They are suspected files which are detected because of suspicious activity like transmitting some data online without your knowledge. Technically, these files are detected based on signatures. If the signature of the file...
- Unable to install program from the CD.
Please try the following steps to install the program.
1. a) Click on "Start" button and click on "My Computer" option from the menu. (Windows XP).
b) Double click on "My Computer" icon on the desktop (Windows 95/98/ME/NT/200)
2. Right-Click on your CD drive and click Explore
3. This...
- How do I disable suspicious files?
The SpyCatcher component of GhostSurf 2006 Platinum employs an advanced technology not used by other anti-spyware vendor to identify known spyware files, mutations of advanced spyware and new spyware that has yet to be signatured. We do this by monitoring the behavior of a product and the...
- Why does Rootkit Revealer identify SpyCatcher-related files?
We use technology that is also used by rootkits, but we use it for good purposes. As part of fortifying the software from attack, SpyCatcher uses this technology to protect certain files from being disabled. As you know, fortification of the actual security application is an important component...
- GhostSurf seems to be dialing to Internet.
GhostSurf requires an active internet connection to download rules for detecting spywares or other malicious files. However, it may still work even though you do not have an active Internet connection.
To resolve the issue, do the following.
1) Open Internet Explorer.
2) Click on...
- How do I stop/disable SpyCatcher and continue to use the rest of GhostSurf Platinum?
Disable the Protector Service and delete SpyCatcher from Startup:
1. Disable PROTECTOR service as follows:
Start ---> Control Panel ---> Administrative Tools ---> Services
Select the Protector service, right click and then STOP.
Next right click again on Protector and select...
- My order number is stolen. I got an email that it was accessed from an IP address.
You would receive an intimation from us if either you or someone else enters your registered email address in our order finder page to know the registration number for the software.
http://www.tenebril.com/consumer/orderfinder.php
If you have not accessed the above web page, then it is...
Knowledge Base