- I installed a product but it never gave me a free trial; why?
All Tenebril products have a failsafe system built-in to ensure that the free trial is not abused. If, for example, you install a product and use up its free trial, and then try reinstalling it, the product will not give you a fresh free trial. If you try to set your computer's clock backwards,...
- Why do I get "authenticode signature not found" when installing?
Some web browsers (primarily Internet Explorer) check files you are about to download and run for an "authenticode signature." An authenticode signature proves that this file comes from a trusted source. It is difficult and expensive to set up authenticode signatures, so most files on the...
- I bought the product, now where do I download it from?
All of Tenebril's products are available on its website. Please visit,
http://www.tenebril.com/downloads/archives.php
There you will find instructions for downloading the product you purchased.
Once you've downloaded and installed the free trial, run the product. Once you get through...
- How do I reinstall my product?
If you wish to reinstall a Tenebril product, you will first need a copy of it. If you don't still have your copy, please download one from our website at,
http://www.tenebril.com/downloads/archives.php
Please follow the on-screen instructions for downloading the product you have purchased....
- Where can I download your products?
You can download our products from our website at:
http://www.tenebril.com/downloads/archives.php
- I'm upgrading Windows. I copied the program but it won't start.
Tenebril products require a number of files that aren't all in the program's folder. Some, including the DLL files the product uses, are installed in your Windows directory.
For this reason, copying the product's folder or some of its files (just the EXE file, for example) won't work. To...
- Every time my computer starts, the product starts and its uninstaller starts and...
This will happen if you install the product into the "StartUp" group in your Start menu. The StartUp group is reserved for programs that are to be run automatically every time WIndows starts. If you install a product there, all its shortcuts (including those to its documentation and its...
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