- Why can't it find unins000.dat when I try to uninstall
The "unins000.dat" file is used by Windows when you uninstall a program. It is copied to the product's folder when the product is installed, so that, if you wish to uninstall the product, Windows can find it there and will know how to uninstall the product.
If the file is no longer there, one...
- How do I remove your advertisement from my screen?
Presumably you are referring to the "free trial" window that appears in all our products when they first start on your computer. Or you could be referencing the product upgrade section on the right side of SpyCatcher Express windows; this is an exclusive offer for you and cannot be hidden....
- How do I uninstall your product?
There are two ways you can uninstall a Tenebril product (or any other product, for that matter). You can use the "uninstall" icon in the Tenebril product's menu on your Start menu, or you can use the Windows Control Panel's "Add/Remove programs" item. Both ways accomplish the same thing; you...
- Why doesn't uninstall (or add/remove programs) work?
Windows has a security limitation that prevents running files from being deleted (if they were, your computer would become unstable). For this reason, you can't uninstall a program that is active on your computer. You have to make sure you exit the program you wish to uninstall before you...
Knowledge Base