Company

Tenebril Inc., Privacy Policy

Tenebril, Inc. ("Tenebril") is committed to protecting your privacy. This Privacy Policy explains our privacy practices for our Web site, www.Tenebril.com on the World Wide Web (the "Site"), as well as for Tenebril Internet-delivered services that may be accessed through the normal use of our products (the "Services"). You can travel through most of our Site without giving us any information about yourself. But sometimes we do need information to provide services that you request. The following statement explains our information-gathering and dissemination practices. Please read the complete Tenebril Privacy Policy.

General Information

Tenebril may periodically update this Privacy Policy. If so, Tenebril will post the updated Privacy Policy on this Site. Tenebril encourages you to review this Privacy Policy from time to time for any changes.

If users have questions or concerns regarding this statement, you should first contact: .

By using this Site or any products or services provided through the Site, you expressly consent to the use and disclosure of information as described in this Privacy Policy. IF YOU DO NOT AGREE WITH ANY OF THE TERMS BELOW, YOU SHOULD NOT USE THIS SITE OR THE PRODUCTS OR SERVICES OFFERED BY TENEBRIL AT THIS SITE.

What Information We Gather/Track

You may decide whether to proceed with any activity that requests personally identifiable information. If you do not wish to provide the requested information, however, you may not be able to complete the transaction. We do not collect information from individuals under the age of 13. If you are under the age of 13, we ask that you do not submit any personal information through the Site. If we have specific knowledge that an individual under the age of 13 has submitted personally identifiable information to the Site, we will delete such information permanently and without notice.

Except as described below, Tenebril will only disclose your personally identifiable information to third parties if acting under a good faith belief that such action is necessary (1) to conform to legal requirements; (2) to protect and defend the rights or property of Tenebril; (3) to enforce the Tenebril Terms of Service; or (4) in the event of a merger, acquisition or sale of all or substantially all Tenebril's assets relating to the business in connection with which the information was collected. Tenebril collects personally identifiable information that can be divided into the following categories:

Tenebril Product Registration Information: Some Tenebril products ask you for certain personally identifiable information as part of the installation/registration process (including but not limited to your name and email address ). Certain of this information is necessary in order to conclude the transaction, and for applicable products, to be eligible to receive technical support. If you provide us with personally identifiable information and select the "Notify me of free upgrades and other offers" option in the registration process or "Configuration Wizard", we use this information to send you communications, including informative emails/newsletters about Tenebril product upgrades, product updates, new products, and services, and to provide you with special offers that may be of interest to you, including complementary or exclusive product offers from third parties. In the event you no longer wish to receive such information, you may choose to opt out of receiving further communications by replying to the email, by using the "Unsubscribe" link included in the email or by writing to . See the "Unsubscribing Your Email Address" section of this Privacy Policy for more information. Tenebril keeps personally identifiable information collected in the course of installation/registration of Tenebril products confidential and does not sell, trade, or exchange mailing lists with any organization. When Tenebril sends out partner offers, these offers are served by Tenebril using "opt-in" email addresses; these addresses are not shared with the third-party.

Service Providers: Tenebril has established relationships with various service providers whose services are available to you from this Site or from Web sites that are linked to this Site. In order to use these services, you may be required to submit personal information to the providers. Unless expressly provided to the contrary, personal information that you provide while you are visiting a provider's Web site will be subject to the privacy policy posted on such site, and personal information that you provide while on such Site in conjunction with a provider's service will be subject to the privacy policy posted on such site. You should be aware that our agreements with these service providers often provide that they will share with Tenebril personal information collected from you. In such instances, Tenebril may use this information in a manner consistent with this Privacy Policy. In the situation where sites have a Tenebril "look and feel," and you reasonably believe you are on a Tenebril site, the site is collecting information in a solely intermediary capacity and does not use personal information for secondary purposes.

Partner Product Purchases: Some products offered via the Site are third-party products ("Partner Products") offered by Tenebril partners ("Tenebril Partners"). Tenebril will require the applicable Tenebril Partner to use your information only to verify support eligibility and, in the case of certain Partner Products, to provide you required updates. Tenebril will not share this information with any other third party.

Co-branded Pages: Tenebril provides commerce functionality for selected partner companies who wish to offer Tenebril products to their customers and/or users. You will have the option to "opt-out" of promotional communications from both Tenebril and the partner company during the purchase process. There may be other options to opt in or out of email lists during the registration process.

Technical Support: If you request technical support online, we will ask you for information necessary to complete the transaction such as your name, email address and information about your computer hardware, software, and the nature of the problem you are experiencing. In the course of providing support, your data may be transmitted to service providers that are under contract to Tenebril and have agreed to abide by the provisions of this privacy policy. Such transmissions of your data are encrypted and secure.

Volume Sales Form: If you request volume licensing information online, we will ask you for information necessary to complete the transaction such as company name, email address, needs assessment and your organization's primary business activity.

Submitting Spyware Reports: Tenebril's SpyCatcher products (and the SpyCatcher component of GhostSurf Platinum) enable users to submit anonymous spyware reports to Tenebril's Spyware Research Center ("SRC") for analysis. These reports contain useful information on the programs running on your PC to help the SRC identify unknown spyware and variants, but the reports do not contain any personally identifiable information. The information received in these forms is discarded after the spyware has been added to Tenebril's database.

Surveys: Tenebril periodically requests information from users via surveys. Participation in these surveys is completely voluntary and you have a choice whether or not to disclose this information. Tenebril uses both in-house and third-party Web-based Interviewing Systems to compile the surveys. Information requested in the surveys may include broad demographic information (such as zip code, age level) for aggregate use and does not identify the user. No cookies are used. Survey information is not sold, shared, or rented to any third party, and is used internally solely by Tenebril for purposes of improving the use and satisfaction of this Site, Services, and products.

Affiliates: When a user or a company signs up to be a marketing program affiliate, they do so through a third-party provider of affiliate marketing programs. Such third-party provider shares personally identifiable information about affiliates with Tenebril. This information is not sold, shared, or rented to any third party, and is used internally only to manage and maintain relationships with affiliates.

If You Opt to Receive Communications, How We Will Contact You

Email

With your permission, Tenebril will send you communications, including informative emails/newsletters about product upgrades, product updates, new products, and services. These communications provide you with special offers that may be of interest to you, and may include special offers or advertisements from third parties. Tenebril uses a third-party provider of outbound email technology to send email from their servers on our behalf. The provider does not collect information about you but does collect requests to unsubscribe.

Special Offers

Tenebril has relationships with business partners that provide a number of third-party products and services. With your permission, Tenebril will notify you about special offers that may include links to third-party products and services.

Site Functionality

Cookies

Persistent "cookies" are small pieces of information that your browser stores on your computer on behalf of a Web site that you have visited. The Site does not use persistent cookies. In order to complete transactions on our site, we do use session cookies. These session cookies do not collect information about you, only about your browser session, and they are destroyed when you close your browser or after 30 minutes, whichever comes first. No data is stored on your computer.

Log Files

We (Tenebril and/or our contracted web analytics provider(s)) do keep track of the domains from which you access our Site and Services on the World Wide Web, and may log IP addresses or other identifiers for statistical purposes. We do this to gather broad demographic information for aggregate use to identify and analyze trends and the results of our marketing efforts, to help diagnose problems with our servers and to administer the Site and Services, and analyze users' movements. We may periodically share aggregate demographic information with our business partners. IP addresses and other identifiers are not linked to personally identifiable information.

Security of Your Information

All information gathered on the Site is stored and maintained in secure facilities. In addition, internal security provides that this information is coded with restricted access, and our servers are kept in a secure, locked environment that limits access to authorized personnel only. All Tenebril employees, and all external service providers who may process and/or store customer data, are briefed about the company's privacy and security policies on a regular basis. The Site is regularly tested for security breaches to ensure that all information collected is secure from unauthorized viewing. Any service providers with whom Tenebril contracts, and who receive, store, or process personally identifiable customer data, have committed to abide by the provisions of this privacy policy. All transmissions of personally identifiable customer data are encrypted and secure.

If you have any questions about the security at our Site, you can send an email to .

Please note that this email address will reject messages with attachments of any kind.

Tenebril Services

In the course of normal operation, Tenebril security products may contact servers operated by, or under contract to, Tenebril. These communications are for the purpose of providing more specific information about security threats, system configuration, and the presence or properties of software, as well as to allow Tenebril to aggregate data in the interest of improving our Services and products.

No personally identifiable information is gathered during interactions with Tenebril Services. We may aggregate data in order to analyze geographic or other demographic patterns, and may make such aggregated data available to Partners. Such aggregations will not reveal personally identifiable information about particular users.

You may opt out of these communications with Tenebril during the installation and registration process. If you opt out, no information will be sent to Tenebril; however, this may diminish the advisory, diagnostic, or other content being served to you.

Unsubscribing Your Email Address

Our users are given the opportunity to "opt-out" of having their information used for purposes not directly related to our Site at the point where we ask for the information.

Users who no longer wish to continue receiving our communications may opt-out of receiving these communications in the following ways: